Sales Policy

Effective Date: December 27, 2024

At MimiGlow, we are committed to providing a smooth, transparent, and secure shopping experience for all our customers. By making a purchase from our website, you agree to comply with and be bound by the following terms and conditions. Please read this policy carefully before completing your transaction.

1. Pricing

We believe in offering competitive pricing while maintaining the highest standards of quality in all of our products.

Currency and Tax Information:
All prices listed on our website are in U.S. Dollars (USD). Prices include applicable taxes unless stated otherwise. Any additional charges such as shipping fees will be clearly outlined at checkout.

Price Adjustments and Changes:
While we make every effort to keep pricing consistent, we reserve the right to modify our prices at any time without prior notice. Price changes may occur due to market fluctuations, promotional discounts, or adjustments in supply and demand.

Promotions and Discounts:
Periodically, MimiGlow may offer special discounts or promotions. Please note that unless explicitly stated, promotional offers cannot be combined with other discounts. Be sure to read the terms of each promotion to ensure you are eligible for the discount.

2. Payment

At MimiGlow, we aim to make the payment process secure, easy, and efficient.

Accepted Payment Methods:
We accept payments through major credit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we accept PayPal, Apple Pay, Google Pay, and other secure online payment methods.

Payment Processing:
All payments are processed through trusted third-party payment gateways that use advanced encryption technology to ensure the security of your personal and financial information.

Authorization and Security:
Your payment will be authorized by your bank or payment provider. MimiGlow does not store your credit card information; all sensitive data is securely processed by our trusted payment partners.

Payment Completion:
Please ensure that your payment is successfully processed before completing your order. We cannot begin processing or shipping your order until we have received payment confirmation.

3. Shipping

We understand the importance of timely delivery and are committed to providing reliable shipping options for all our customers.

Order Processing Times:
Orders are typically processed within 1-2 business days of receiving your payment confirmation. If your order is placed on weekends or holidays, it will be processed on the next business day.

Shipping Methods:
MimiGlow offers a variety of shipping options, including standard, expedited, and express shipping. The available options will be presented to you at checkout.

Shipping Costs:
Shipping costs will be calculated based on your location, the weight of your order, and the shipping method selected. Shipping fees will be displayed at checkout before you complete your purchase.

Delivery Times:
Delivery times vary depending on your location and the shipping method you choose. Standard shipping usually takes 3-7 business days for domestic orders. Expedited and express options will offer faster delivery, and these will be displayed at checkout.

Tracking Information:
Once your order is shipped, you will receive a confirmation email with a tracking number, allowing you to monitor the progress of your package. Please allow 24-48 hours for tracking information to update after shipping.

International Shipping:
Currently, we ship to the United States. We are in the process of expanding our shipping capabilities and will notify customers when international shipping becomes available.

Address Accuracy:
Please ensure that the shipping address provided is accurate. MimiGlow is not responsible for lost or delayed packages due to incorrect or incomplete shipping addresses.

4. Cancellations and Order Modifications

We understand that sometimes plans change, and you may need to cancel or modify your order. Here’s what you need to know:

Cancellation Window:
Orders can be canceled within 24 hours of purchase. To cancel your order, please contact us at info@mimiglow.com with your order number and a request to cancel.

Order Modifications:
Once an order has been processed, we are unable to make changes to the items, shipping address, or payment details. If you wish to make changes, please contact us immediately after placing your order, and we will try to accommodate your request if the order has not yet been shipped.

Refunds for Canceled Orders:
If your order is canceled before it is shipped, a full refund will be issued to the original payment method. Refunds typically take 3-5 business days to process, depending on your payment provider.

5. Returns and Exchanges

If you are not satisfied with your purchase, we offer a return and exchange policy to ensure your satisfaction:

Return Window:
Returns are accepted within 30 days of receiving your order. To be eligible for a return, the product must be unused, unopened, and in its original packaging.

Return Process:
To initiate a return, please contact our customer service team at returns@mimiglow.com with your order number and reason for the return. Our team will guide you through the process and provide you with a return authorization.

Refunds and Exchanges:
Once we receive the returned product and confirm its condition, we will issue a refund to your original payment method or process an exchange for a different item (depending on your preference). Refunds typically take 3-5 business days to process.

Return Shipping Costs:
Customers are responsible for return shipping costs, unless the item is defective or damaged upon arrival. In such cases, we will cover the return shipping expenses.

6. Contact Us

If you have any questions or concerns regarding our sales policy or your order, please do not hesitate to reach out to our customer support team. We are here to assist you and ensure your shopping experience is as smooth as possible.

• Street: 714 S Main St Alta, Iowa

• Phone number: (712) 200-1964

• Email: info@mimieglow.com

• Website: mimieglow.com